The reason why you would ever want to get a softphone headset rather than a standard headset (e.g gaming headphones) is for call control via a computer. Standard headsets don't support call control whereas a softphone headset such as the Jabra Evolve2 30 gives you the ability to answer/end calls and increase/decrease the volume directly from the controls that are built into the headset The Jabra Evolve2 30 headset has a total of five physical buttons, all located on the right earcup and all requiring a bit of force to actuate, which is nice. Three of those buttons, which are rear facing, are designed to control volume, answer/end calls, skip tracks and play/pause. The mute/unmute microphone button is front facing, while the mute indicator light is located on the USB connector plug. You will also hear a voice prompt when you mute and unmute the microphone, although the voice prompt volume is low when listening to audio messages and videos on YouTube. The button for answering/ending ...